eck444 Privacy Policy
The security of your personal information is our highest priority. Learn how eck444 collects, stores, and protects your information.
eck444 ("we", "us", or "platform") is a trusted online casino and betting platform in Bangladesh. We place the highest importance on the privacy of our users ("you" or "member"). This privacy policy explains in detail what information we collect when you use the eck444 website, how that information is used, with whom it is shared, and how we keep it secure.
By using this website, you are considered to have given your consent to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our website.
What Information We Collect
We collect various types of information for the purpose of registration and service delivery on the eck444 platform. This information comes from two main sources — what you provide directly and what our system records automatically.
a) Information Provided Directly
- Full name and date of birth (for age verification)
- Email address and mobile number
- Residential address
- National ID or other identity verification details (for KYC verification)
- Payment method details (bKash, Nagad, Rocket, or Upay number)
- Deposit and withdrawal transaction history
b) Automatically Collected Information
- IP address and device identification details
- Browser type, language, and operating system information
- Website usage time, page visits, and click patterns
- Cookies and session data (see cookie policy for details)
- Game history, betting patterns, and platform activity
- Traffic source (referral link or search engine)
Purpose of Using Information
We use the information collected only for the following legitimate purposes. User information is never used for unnecessary or unauthorized purposes.
Account Management and Service Delivery
We use your information to complete your registration, manage login, process transactions, and confirm deposits and withdrawals. This information is essential for the smooth operation of every service on the eck444 platform.
Security and Fraud Prevention
We monitor transaction data and behavioral data to detect and prevent suspicious activity, account misuse, and financial fraud. This is done to protect your funds.
Customer Support
Relevant account information is shared with our 24/7 Bengali live chat and email support team to enable them to resolve your issues. This is used solely for the purpose of improving service quality.
Marketing and Promotions
Subject to your consent, we may notify you about bonus offers, new games, or special promotions. You can withdraw from marketing communications at any time.
Compliance with Legal Obligations
We store and verify your information to comply with applicable laws and regulatory guidelines, and to adhere to KYC (Know Your Customer) and AML (Anti-Money Laundering) rules.
Information Sharing and Disclosure
eck444 does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, information may be shared in the following circumstances:
Service Provider Organizations
We work with trusted third-party organizations for payment processing (bKash, Nagad, Rocket, Upay), technical infrastructure, security testing, and analytical services. These organizations operate under strict confidentiality agreements and are only given access to the information needed for their specific tasks.
Legal Authorities
Information may be provided to government or regulatory authorities in accordance with court orders, investigations, or applicable legal requirements. In such situations, we always share only the minimum information necessary.
Corporate Restructuring
In the event of a business merger, acquisition, or asset transfer, your information may be transferred to the relevant parties, but the same standards of this policy will be maintained.
Information Security Measures
eck444 uses industry-standard security technology to keep your personal and financial information secure. Our security measures are built on a multi-layered framework.
Encryption Technology
SSL (Secure Socket Layer) encryption is used at every stage of data transfer on our platform. As a result, all information sent between your browser and our servers remains unreadable to third parties.
Access Control
Only authorized personnel can access your account information. Every access is recorded and regularly audited.
Firewall and Security Monitoring
Our server infrastructure is protected by advanced firewalls and intrusion detection systems. Round-the-clock security monitoring ensures that any suspicious activity is detected immediately.
Password Protection
All passwords are stored in encrypted form. None of our staff can view your password directly. You are encouraged to use a strong and unique password and not share it with anyone.
Cookie and Tracking Technology
Cookies and similar tracking technologies are used on the eck444 website. Cookies are small text files stored in your browser that help improve your browsing experience.
Types of Cookies We Use
- Essential Cookies: Essential for managing login sessions, security tokens, and core platform functionality. These cannot be disabled.
- Functional Cookies: Used to remember your preferences (language, theme, etc.).
- Analytical Cookies: Collect anonymous statistics to understand website usage patterns, which helps us improve our services.
- Marketing Cookies: Used to display relevant advertisements and offers. These are not activated without your consent.
You can control cookies by changing your browser settings. Keep in mind, however, that disabling some cookies may limit certain features of the platform.
Data Retention Period
We retain your personal information only for as long as necessary. The retention period is determined according to the following policy:
Active Account Information
All information is retained while your account is active. Even after an account is closed, information may be kept for a specified period to meet legal obligations.
Transaction Records
Financial transaction records are retained for the period required under AML and KYC regulations.
Inactive Accounts
Excess information from long-inactive accounts may be deleted, but core records are maintained as required by law.
Marketing Information
If you request to opt out of marketing communications, we delete or deactivate that information as soon as possible.
Your Rights and Controls
eck444 believes that you should have full control over your own information. To that end, we provide you with the following rights:
- Right of Access: You have the right to know what information we hold about you. Upon request, we will provide you with a summary.
- Right to Rectification: If there is any inaccuracy or incompleteness in your information, you can request a correction.
- Right to Erasure: In certain circumstances you can request that your personal information be deleted, though legal obligations may affect this right.
- Right to Restrict Processing: In some circumstances you can request that the processing of your information be restricted.
- Right to Opt Out of Marketing: You can request to stop receiving promotional communications at any time.
- Right to Lodge a Complaint: If you believe your information has been used inappropriately, you can file a complaint with the relevant authority.
To exercise these rights, please contact us. We will respond to your request within a maximum of 30 business days.
Protection of Minors
eck444 strictly prohibits registration by anyone under the age of 21. We do not knowingly collect, store, or use information from any person under the age of 21.
If a user registers despite being under the age of 21, we will close their account and delete all collected information as soon as we become aware. If a parent or guardian believes their child has registered on this platform, they are requested to notify our support team immediately.
Policy Changes and Updates
eck444 may review and update this privacy policy from time to time. Changes may be necessary due to business operations, legal obligations, or technological changes.
If any significant changes are made, we will notify you through the following means:
- By posting a notice on the website
- By sending a message to your registered email address
- By requesting acceptance of the updated policy when you log in to the platform
If you continue to use the platform after changes are made, it will be assumed that you have accepted the updated policy. You are therefore advised to review this page regularly.
Contact Us
Do not hesitate to contact us with any questions, concerns, or requests regarding the privacy policy. Our dedicated support team is always ready to assist you.
eck444 Support Center
- Email: [email protected]
- Live Chat: 24/7 Bengali support — available directly on the platform
- Response Time: Privacy-related requests are generally responded to within 30 business days